PRIVACY POLICY
WE FIRMLY BELIEVE THAT THE PRIVACY OF OUR CUSTOMERS' INFORMATION IS FUNDAMENTAL TO SECURING PUBLIC TRUST AND CONFIDENCE IN OUR PRODUCTS AND SERVICES AND THEREFORE, IT IS OUR POLICY TO RESPECT, MAINTAIN, PROTECT AND SAFEGUARD, AT ALL TIMES, THE PRIVACY OF OUR Bank BANK BERHAD (13491-P) CUSTOMER'S INFORMATION PROVIDED TO US THROUGH THE USE OF Bank BANK BERHAD'S PLUG N PAY MOBILE APPLICATION SERVICES.
We have always considered our customers and their interests as being of utmost priority in the provision of our products and services. For this reason and others, we are committed to ensuring that the privacy of your personal, banking and financial information as well as any other information in respect of or pertaining to the same ("Information") which you have disclosed, shared, exchanged or otherwise provided to us through the use of Bank's MPOS Mobile Application services is at all times respected, maintained, protected and safeguarded.
Pursuant thereto and for your benefit, this Privacy Policy (which we may amend from time to time) is designed to explain and elaborate upon some of our policies and principles pertaining to the privacy of your Information, all of which we have adopted as a sign of our commitment to respecting, maintaining, protecting and safeguarding the privacy of your Information.
This Privacy Policy shall apply to all persons performing Card Transaction through the use of Bank's MPOS Mobile Application installed in a Mobile Point of Sale device ("MPOS"). The use of the term "We" and "Bank" shall mean any company within the Bank Group Sdn Bhd ("Bank Group") providing the MPOS Mobile Application services.
The types of Information which we collect vary depending on the types of information we require you to provide in the course of using the MPOS Mobile Application services. Nevertheless, the Information which we collect generally comprises of data and information pertaining to yourself such as your name, e-mail address, mobile or fixed line telephone numbers (or other contact information), age, date of birth, gender, race, National Registration Identification Card (NRIC) number, transaction information using the MPOS Mobile Application services. We may, at any point, request you to provide other related information. in the course of using the MPOS Mobile Application services.
We will also collect and process information on your location where the transaction is carried out through the use of the MPOS Mobile Application services using signals from the Global Positioning System (GPS) sent from the MPOS (which is an enabled location services device) or other technologies such as sensor data from the MPOS which may, for example, provide information on nearby tele-communication towers and nearby Wi-Fi access points.
Please be aware that the name, e-mail address and mobile phone number (or other contact information), date of birth, gender, race, National Registration Identification Card (NRIC) number and transaction information and any other information you provide in the course of using the MPOS Mobile Application services may render you personally identifiable.
The Information which we gather from you is intended to be used in the ordinary course of our business including the provision of our services to you as requested. However, our use of your Information may also extend to other purposes, among others, to enforce or defend any of our rights, to comply with all applicable legislation, laws and regulations, to enhance the quality of our products and services, to prevent fraud or illegal activities, to prepare demographics concerning our customers' use of our products and services as well as to offer additional products or services that we believe may be of benefit to you, at our sole discretion, be made available to our third party vendors, advertisers, affiliates or relevant third parties in aggregate or demographic form.
We repeat our commitment to respect, maintain, protect and safeguard the privacy of your Information by ensuring that employees' access to the Information which you have disclosed, shared, exchanged or otherwise provided to us is limited to authorised employees who are fully trained and well-equipped to handle your Information. Each of our said authorised employees are required to adhere to our commitment herein specifically our dedication to safeguarding the privacy of your Information at all times. Failure by our respective authorized employees herein to comply with the same and generally the terms of this Privacy Policy shall be met with the necessary disciplinary action.
It is our policy to ensure that adequate and stringent security controls, measures and protocols are employed to safeguard the privacy of your Information, all of which shall continue even after whatever contractual relationship between you and us has come to an end. While we shall use our best efforts to ensure that the privacy of all Information is kept secure, please note that it is an accepted fact that no data transmission conducted over the Internet and/or through other electronic channels can be guaranteed to be wholly secure. Further thereto, we shall neither be held responsible nor liable for any damages or losses which you may suffer, whether directly or indirectly, as a result of the said Information being stolen, tampered with, copied, abused, misused or otherwise violated.
It is our policy to ensure that adequate and stringent security controls, measures and protocols are employed to safeguard the privacy of your Information, all of which shall continue even after whatever contractual relationship between you and us has come to an end. While we shall use our best efforts to ensure that the privacy of all Information is kept secure, please note that it is an accepted fact that no data transmission conducted over the Internet and/or through other electronic channels can be guaranteed to be wholly secure. Further thereto, we shall neither be held responsible nor liable for any damages or losses which you may suffer, whether directly or indirectly, as a result of the said Information being stolen, tampered with, copied, abused, misused or otherwise violated.
In view of our strict compliance with the Financial Services Act 2013, we do not disclose your Information to any third party or external organization unless you have consented to such disclosure. To help us to serve you better and to keep you informed of the latest marketing and promotional offers we feel would be useful and beneficial to you, your name, contact particulars and/or non-financial information may, from time to time, be provided to (i) any company within the Bank Group residing, situated, carrying on business, incorporated or constituted within Malaysia; and (ii) any other third parties (including Bank Group's affiliates, third party vendors and advertisers) within or outside Malaysia and any company within the Bank Group residing, situated, carrying on business, incorporated or constituted outside Malaysia, where expressly consented to by you.
Where such information is provided to any company within the Bank group and/or third parties, where you had consented to the above disclosure, we shall endeavour to ensure that they comply with the same standard regulating the privacy of your Information as that which is imposed by us. If you do not want your name, contact particulars and/or non-financial information being further disclosed to any company within the Bank Group or the said third parties for the purposes of cross-selling and/or you do not want to be contacted by us or the said third parties for the sale or promotion of any products or services via the posting of any promotional and/or marketing materials, please notify us accordingly via electronic-mail or by calling our Call Center at the email address or telephone number specified in item 9 below or by writing in to RB-Direct Marketing, Level 26, Menara Bumiputra-Commerce, 11, Jalan Raja Laut, 50350, Kuala Lumpur, (Ref: Privacy). Please allow 1 to 2 weeks for your request to take effect. In any communication channel chosen by you to notify us of your decision, please specify your name as per IC, New IC/ Old IC/ Passport number. Should you thereafter at any time decide to receive our promotional and/or marketing materials, simply call any of our officers at our Call Center and we will gladly assist you with your request.
Notwithstanding the generality of this Privacy Policy and while we shall, at all times, endeavour to safeguard the privacy of your Information, we may nevertheless disclose your Information to other third parties where such disclosure:-
While you are neither bound nor obligated to provide us with any of your Information, your choice not to do so (whether due to your disagreement with the methods employed by us to safeguard the privacy of your Information or otherwise) may result in you not being able to use the MPOS Mobile Application services, neither of which shall render us responsible or liable for.
While you are neither bound nor obligated to provide us with any of your Information, your choice not to do so (whether due to your disagreement with the methods employed by us to safeguard the privacy of your Information or otherwise) may result in you not being able to use the MPOS Mobile Application services, neither of which shall render us responsible or liable for.
Please note that the accuracy of your Information provided to us is essential, among others, to your accessing and making full use of our MPOS Mobile Application services. It is therefore essential that you undertake to ensure the accuracy, completeness and currency of all Information which you disclose, share, or otherwise provide to us
Should you also have any other queries concerning your Information, please contact our Call Centre or e-mail us, at the contact number and address as specified under Item 9 below.
Should you also have any questions concerning this Privacy Policy, please do not hesitate to contact our Call Centre or e-mail us, at the contact number and address as specified below:
Bank Call CenterComplaints if any relating to any matter herein can be made and sent to the following address and/or by contacting us by telephone and/or facsimile at the following numbers:-
Customer Resolution Unit
17th Floor, Menara Bank
5, Jalan Bank
50350 Kuala Lumpur
Tel No: 1 300 880 800
Fax No: +603 2691 8887
E-mail: CRU@Bank.com